FAQs

To keep you on your way, LA 1 uses “in-lane” tolling technology, considered one of the most convenient and driver-friendly toll systems. This system allows drivers to pay tolls without having to stop and exit their vehicles and offers a new Toll-By-Plate system for customers without a pre-paid GeauxPass account to receive an invoice by mail at the address where the vehicle is registered.

GeauxPass is a toll transponder that is linked to a prepaid account. The GeauxPass transponder and associated account allow you to use Louisiana Toll Facilities without having to stop to pay the toll. Tolls are deducted electronically from a prepaid GeauxPass account and keep drivers moving.

The GeauxPass transponder is mounted on your vehicle’s windshield. When the vehicle drives beneath the overhead electronic toll collection equipment, called gantries, the equipment sends a signal to the GeauxPass and the toll is collected electronically, deducting the appropriate toll amount from your GeauxPass account.

Getting a GeauxPass transponder is easy! Visit us online at geauxpass.com or download the GeauxPass mobile app on Android or IOS. Call us at (866) 662-8987. Visit us at our customer service center at 1821 South Alex Plaisance Blvd. (Hwy. 3235) Monday – Friday from 8 a.m. to 4 p.m.

When your GeauxPass account reaches the low balance threshold– the minimum amount required to open an account, a deposit is necessary to keep your account active. If you have a credit/debit card or e-check (bank account) on file, you can elect to enroll in the “Auto Replenishment” program. For customers signed up for Auto-Replenishment, GeauxPass will charge the Customer’s credit/debit card or e-check to fund the GeauxPass account automatically based on users defined threshold. Customers are responsible for keeping the credit/debit card or e-check information on the GeauxPass account updated.

Your Causeway Toll transponder can be used to travel on the LA 1; however, you will need both a GeauxPass and Causeway account.

To qualify for the non-resident commuter rate drivers who take LA 1 must make a minimum of 20 trips over a period of 60 days and have a GeauxPass account in good standing, with preloaded funds of over $20 or be enrolled in the Auto Replenish program. Once the driver meets the threshold, the discounted fare is automatically applied to their account of that GeauxPass in the system. The non-resident commuter discount is 40%. The discount will only apply to class 1 vehicles and be applied to the toll assigned to your account.

You may use your GeauxPass transponder on LA 1 and on future Louisiana toll facilities. You can also use your GeauxPass on the Lake Pontchartrain Causeway Bridge; however, you will need separate GeauxPass and Causeway accounts. No out-of-state toll transponders will be accepted at this time.

Yes. Although you just need one GeauxPass transponder, the license plate number of the trailer you are towing must be visible and registered on your GeauxPass account.

· www.geauxpass.com or download the GeauxPass mobile app on Android or IOS.

· Call 1-866-662-8987 to speak with one of our customer service representatives.

· Visit our Customer Service Center at 1821 South Alex Plaisance Blvd. (Hwy. 3235) Monday – Friday from 8 a.m. to 4 p.m.

Yes. Under Louisiana law, owners of vehicles are responsible for any toll regardless of who was driving at the time.

Yes. Violation Notices are sent to the vehicle owner. All hearing requests must be submitted in writing to the address on the notice.

No. At this time, only the GeauxPass transponder and the Lake Pontchartrain Causeway Toll transponder will work on the LA 1 Expressway. The GeauxPass transponder will also work on future Louisiana toll roads.

Paying the toll isn’t optional. GeauxPass Customer Service Center has a zero-tolerance for all motorists who fail to pay the toll. An invoice will be sent to the vehicle owner. Invoices are due in 30 days from the issue date.

If you receive an Invoice or Violation Notice, you can resolve it on geauxpass.com, or by visiting our Customer Service Center or by calling GeauxPass customer service during operating hours at 1-866-662-8987. If you are not a GeauxPass customer, your notice will include instructions on how to become a customer while resolving your notice.

You could have received an invoice for one of the following reasons:

  1. The GeauxPass transponder was not read.

  2. The vehicle had a license plate that is not registered on your account.

  3. You have insufficient funds in your account.

If you receive an invoice, log on to the GeauxPass Website or mobile app to update your account. Alternatively, call the GeauxPass Customer Service Center during normal business hours at 1-866-662-8987 or visit our Customer Service Center.

1. Toll Local – This account type is for residents of Plaquemines Parish, Grand Isle, and Port Fourchon. If you wish to open a Toll Local account call the GeauxPass Customer Service Center during normal business hours at 1-866-662-8987 or visit our Customer Service Center.

2. Toll Accounts – These account types are prepaid accounts designed for individuals or businesses.

3. Registered-by-Plate – This is a temporary prepaid account created with your license plate for use on a Louisiana toll road. This account type is valid for 30 days.

With the implementation of the new tolling system, classifications have been simplified to three core classes.